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Frequently Asked Questions

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More Customer Questions

Will I be able to install my new lenses?

Yes! It's easy to install your new sunglass lenses. Please refer to our website for step-by-step instructions on this simple process.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal.

What is your warranty policy?

All Seek Optics products are guaranteed to be free from defects in material and workmanship under normal use and service conditions for 1 year after the date of purchase. Our liability is limited solely to the replacement of any defective product returned to us.

What is your return policy?

You may return new, unopened items within 60 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

What countries do you ship to?

We currently ship to most countries worldwide.

How will I know if the lenses are polarized?

One of the easiest ways to check if your lenses are polarized is to hold one lens in front of the other and while looking through both of them, turn one. When you reach a certain angle, the lenses will black out, blocking all light transmission.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

How long does it take to receive a refund?

You should expect to receive your refund within two weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly.

How is your customer service?

Our customer service is excellent. We strive to provide quick and clear communication, and we are always here to assist you with any questions or concerns.

How can I stay updated with exclusive offers and events?

You can sign up for our newsletter to be the first to know about new collections, exclusive offers, original stories, events, and more.

How can I contact your customer service team?

You can contact our friendly customer service team by filling out the form on our website. We are happy to answer any questions or assist you with returns.

Do you sell gift cards?

Yes, we sell gift cards. They make a great gift for any occasion.

Do you offer lens replacement service for different types of lenses?

Yes, we offer lens replacement service for single vision lenses, progressive lenses, and bifocal lenses. Our new prescription lenses are made with the best lens material for every frame in clear, sun, blue light, and Transitions color.

Do you offer lens replacement for top-selling brands?

Yes, we offer lens replacement for top-selling brands, including Oakley, Ray-Ban, Costa, and more. We can custom-make lenses for any eyewear brand.

Do you offer any discounts?

We occasionally offer discounts and promotions. Please sign up for our newsletter to be the first to know about new collections and exclusive offers.

Can Seek Optics install my new lenses?

We can install the lenses for you with our lens installation service. This service costs $30 and includes all shipping fees.

Can I trust Seek Optics to provide high-quality products?

Yes, you can trust Seek Optics to provide high-quality products. We are a family-owned business and have been in the industry since 2008. We are committed to sustainability and providing you with the best products and service.

Can I special order lenses if I can't find my frame?

Yes! Just send us your frame and we can install the lenses into your frame for a guaranteed perfect fit. Sit back and relax and let us take care of everything.

Can I replace the lenses of my favorite sunglasses at home?

Yes, you can replace the lenses of your favorite sunglasses at home with our premium, personalized replacement lenses. It's easy to install your new lenses with our step-by-step instructions.

Can I get a rose tint from a rose gold mirror lens?

Our rose gold mirror lens may appear grey instead of rose tint. We apologize for any confusion. If you have any concerns, please contact our customer service team for assistance.

Can I customize my new prescription lenses?

Yes, you can customize your new prescription lenses. Please visit our website to design your new prescription lenses today.

Can I customize my lenses with a personalized custom engraving?

Yes, you can enhance your lenses with a personalized custom engraving. Please contact our customer service team for more information.

Are your replacement lenses polarized?

Yes, our replacement lenses are polarized for driving comfort. They are made from durable polycarbonate with a 1-year warranty.

Are your replacement lenses of high quality?

Yes, our replacement lenses are of high quality and optically very pleasing. They are designed to provide complete comfort and are a great alternative for people seeking replacement lenses with superior coatings and anti-glare technology.

¿Qué puedo hacer si recibí un producto de un color diferente al que pedí?

Si recibiste un producto de un color diferente al que pediste, te recomendaría que te pongas en contacto con nuestro servicio de atención al cliente lo antes posible. Puedes enviar un correo electrónico a sales@seekoptics.com explicando la situación y proporcionando detalles sobre tu pedido, incluyendo el número de pedido y el color incorrecto recibido. Nuestro equipo estará encantado de ayudarte a resolver el problema y encontrar una solución adecuada, ya sea reemplazando el producto por el color correcto o proporcionando un reembolso si es necesario. Tu satisfacción es nuestra prioridad, y haremos todo lo posible para rectificar el error lo antes posible.

Are there differences in Oakley forehand lenses for different genders?

Generally, Oakley Forehand lenses are not specifically designed for different genders. Instead, they are designed to provide optimal performance and protection for a wide range of users, regardless of gender. However, certain color options or lens coatings may be marketed towards specific preferences or styles typically associated with different genders. Ultimately, the choice of lens for your Oakley Forehand sunglasses should be based on your personal preferences, intended use, and desired performance characteristics rather than gender-specific designations.

How can I find out the size of specific parts, like a rubber nose bumper, for my sunglasses model?

To determine the size of specific parts, such as a rubber nose bumper, for your sunglasses model, you can try the following steps:

1. Check the product specifications: Look for any information provided by the manufacturer regarding the size of the rubber nose bumper. This may be available on the product packaging, user manual, or official website.

2. Measure the existing part: If you already have the sunglasses, you can measure the size of the rubber nose bumper using a ruler or measuring tape. Measure the length, width, and depth of the bumper to determine its size.

3. Contact customer support: If you're unable to find the size information through the above methods, you can reach out to our customer support team at sales@seekoptics.com. They can assist you in determining the size of the specific part for your sunglasses model.

By following these steps, you should be able to find out the size of the rubber nose bumper or any other specific part for your sunglasses model.

What type of screw is used in the Oakley M2 XL frame?

The Oakley M2 XL frame typically uses a specialized screw known as a "torx screw." This type of screw is commonly used in Oakley eyewear and requires a torx screwdriver for installation and removal. If you need assistance with replacing screws or any other parts of your Oakley M2 XL frame, feel free to contact our sales department at sales@seekoptics.com.

Is it possible to purchase replacement parts for sunglasses, such as nose bridge replacements?

Yes, it is possible to purchase replacement parts for sunglasses, such as nose bridge replacements, from Seek Optics. We offer a variety of replacement parts for many brands and models. If you cannot find the specific part you are looking for on our website, please don't hesitate to contact our sales department at sales@seekoptics.com. We'll be happy to assist you in finding the right replacement part for your sunglasses.

What should I do if I haven't received a response from customer support?

If you haven't received a response from customer support, we apologize for any inconvenience. In this unlikely event, please reach out to our sales department at sales@seekoptics.com for further assistance. Additionally, please ensure to check both your email inbox and spam folder, as our response may have been filtered there. We're committed to resolving any issues you may have and providing the support you need.

Are there any delays in shipping orders currently?

Currently, we strive to process all orders within 24 to 48 hours. However, please note that during holidays or peak seasons, there may be slight delays in shipping. We appreciate your understanding and patience during these times.

What is the company's shipping address?

The company's shipping address is:

Seek Optics
480 Scott St.
Wilkes-Barre, PA 18702
USA

Do you carry frames for specific styles, such as the Maui Jim Voyager 178-02?

Yes, we do carry frames for specific styles, including the Maui Jim Voyager 178-02. You can easily find them by using the search bar on our website. Simply select the brand and then the model in the menu. Alternatively, if you need further assistance, you can always reach out to our sales team at sales@seekoptics.com. They'll be happy to help you find the frames you're looking for.

Is it possible to send photos through the customer support chat?

Yes, it is possible to send photos through the customer support chat. You can attach pictures directly to the chat interface. Alternatively, if you prefer, you can also send photos to our email address at sales@seekoptics.com. We're here to assist you in any way we can, including visual support.

What should I do if my order is processed after requesting a cancellation?

If your order was processed after you requested a cancellation due to an emergency, please contact our sales department at sales@seekoptics.com immediately. They will assist you in resolving the situation and ensure that your concerns are addressed promptly.

What should I do if my order was processed after I requested a cancellation due to an emergency?

If your order was processed after you requested a cancellation due to an emergency, please contact our sales department at sales@seekoptics.com immediately. They will assist you in resolving the situation and ensure that your concerns are addressed promptly.

How can I get a price match for a product I previously purchased at a lower price?

To request a price match for a product you previously purchased at a lower price, please contact our sales department at sales@seekoptics.com. They'll assist you with the process and ensure that you receive the appropriate price adjustment.

What should I do if I did not receive an expected discount or promotional email?

If you did not receive an expected discount or promotional email, please reach out to our sales department at sales@seekoptics.com. They'll be happy to assist you and ensure that you receive any applicable discounts or promotions.

How can I add edge polish to an order for half rimless lenses?

Edge polish is automatically included with every lens purchase. You don't need to take any additional steps to add it to your order; it's already included as part of the lens manufacturing process.

How can I add edge polish to my product?

Edge polish is automatically included with every lens purchase. You don't need to take any additional steps to add it to your order; it's already included as part of the lens manufacturing process.

How can I make a payment using PayPal?

You can make a payment using PayPal by selecting it as your preferred payment method at checkout. During the checkout process, you'll have the option to choose PayPal as your payment method. Simply follow the prompts to log in to your PayPal account and complete the transaction securely.

Is this the website for the USA?

Yes, the Seek Optics website primarily serves customers in the USA, offering a range of eyewear accessories and replacement lenses. However, we also ship our products worldwide, ensuring customers from various locations can access our offerings and enjoy our quality products and services.

How can I get replacement parts for my eyewear?

If you're unable to find replacement parts for your sunglasses using our search bar, don't worry! Simply contact one of our experienced opticians at sales@seekoptics.com, and they'll be more than happy to assist you further. We're committed to ensuring you find the solution you need for your eyewear.

How to find a replacement for a specific product?

Greetings and thank you for reaching out to us. Kindly be informed that each set of lenses corresponds to a particular model, and in nearly all instances, lenses are not interchangeable with other sunglass models. If you're unsure about your brand or model, you can refer to this link: https://seekoptics.com/pages/unlocking-your-frame-a-guide-to-identifying-eyewear-models or contact one of our opticians at sales@seekoptics.com. Appreciate your understanding.

What should I do if I haven't received my order?

If you haven't received your order yet, we recommend checking the tracking number provided to see the current status of your shipment. Sometimes, packages may be delayed in transit or held at a local distribution center.

If the tracking indicates that the order has been delivered but you haven't received it, we suggest checking with neighbors or anyone who might have accepted the delivery on your behalf.

If you're still unable to locate your order or have any further questions, please don't hesitate to contact our sales department at sales@seekoptics.com. We're here to help resolve any issues you may encounter with your order.

What is the quantity of pads included in the $9.95 offer?

In our $9.95 offer, nose pads or temple socks are always sold in pairs, which includes both the left and right side. This ensures that you have a complete set for your sunglasses.

How can I determine which screwdriver set is needed for a specific model of sunglasses?

Determining the required screwdriver set for a specific model of sunglasses can vary depending on the design and construction of the frames. To ensure you have the correct set, you can try searching for information specific to your sunglasses model online or in the product documentation.

If you're having trouble finding the information you need, don't hesitate to reach out to one of our opticians at sales@seekoptics.com. They'll be happy to assist you further and provide guidance on the appropriate screwdriver set for your sunglasses model.

How to find replacement parts for specific eyewear models?

If you're unable to find replacement parts for your sunglasses using our search bar, don't worry! Simply contact one of our experienced opticians at sales@seekoptics.com, and they'll be more than happy to assist you further. We're committed to ensuring you find the solution you need for your eyewear.

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