- Standard Coverage:
- Loss Coverage:
- Description: If your package is confirmed as lost by the carrier and does not arrive within the expected delivery timeframe provided by the courier online tracking, Seek Optics will provide a replacement up to the coverage limit.
- Requirements: Confirmation of loss from the carrier and verification of non-delivery.
- Damage Coverage:
- Description: Covers items that are damaged during transit. Seek Optics will replace the damaged item
- Requirements: Proof of damage, such as photos of the damaged item and packaging, along with a claim submission within 5 days of receiving the damaged package.
- Theft Coverage:
- Description: Provides compensation for items stolen during transit
- Requirements: Claim submission within 10 days of scanned delivery
- Coverage Limits:
- Coverage Amount:
- Standard Limit: Up to the value of the item plus shipping.
- Claim Limits:
- Annual Limit: Up to 2 claims per calendar year. Excess claims may require additional review or affect coverage eligibility.
- Exclusions:
- Claim Submission Period: Claims must be filed within 10 days from the delivery or expected delivery date provided by the courier online tracking. Claims filed after this period may not be eligible for coverage.
- Documentation Required:
- Proof of Value: Invoice or receipt showing the value of the item.
- Proof of Damage/Loss: Photos of the damaged item or packaging and a carrier confirmation for lost packages.
- Shipping Documentation: Original shipping receipt and tracking information.
- Processing Time:
- Claim Processing: Claims typically take 2-15 days to process, depending on the complexity of the claim and the information provided.
Contact Information:
- For more details or to file a claim, please contact Seek Optics customer service at sales@seekoptics.com.
