Frequently Asked Questions

When your order status shows "ready to ship" for an extended period, it may be because some frames require additional processing time. To get a more detailed update on your order, please contact our opticians at sales@seekoptics.com. They will be happy to provide you with the latest information and assist you further.

To ensure we receive your emails, please make sure you are writing to our correct email address: sales@seekoptics.com. Our working days are Monday to Friday, and while we strive to respond within a few hours, please allow up to 24 hours for a response.

Bose Tempo Frames have a specific prescription limit for the lenses that can be used with them. Typically, the prescription ranges that are compatible with Bose Tempo Frames are:

Sphere (SPH): The prescription usually ranges from -6.00 to +3.00.
Cylinder (CYL): The prescription can handle up to -3.00 for astigmatism correction.
However, it's important to note that these limits can vary depending on the specific lens manufacturer and the type of lenses (single vision, bifocal, or progressive) you choose. To get the most accurate information and to ensure your prescription is compatible, it’s recommended to contact us at sales@seekoptics.com

To find current offers and discounts that were previously advertised, I recommend checking your email for any promotional messages we have sent. Our promotional emails contain information about our latest deals, special offers, and exclusive discounts.

Please look for emails from our address in your inbox, promotions folder, or spam/junk folder to ensure you haven't missed any important updates.

If you need further assistance or have any questions, feel free to contact us at sales@seekoptics.com

If a discount disappears while you are changing the details of your order, here are the steps you should take:

Reapply the Discount Code:

Try entering the discount code again in the appropriate field to see if it reactivates.
Check the Order Requirements:

Make sure that your updated order still meets the requirements for the discount. Some discounts have specific conditions such as a minimum purchase amount or only apply to certain products.
Review the Terms and Conditions:

Verify the terms and conditions of the discount to ensure that your changes haven’t invalidated the offer. Ensure the discount is still valid and hasn’t expired.
Clear Browser Cache and Cookies:

Clear your browser’s cache and cookies or try using a different browser or device to ensure there are no technical issues.
Refresh the Page:

Refresh the checkout page and re-enter the order details to see if the discount reappears.
Contact Customer Support:

If the discount still doesn’t apply, contact us at sales@seekoptics.com

If a promotional code is not providing the correct discount for your purchase, here are the steps you should take:

Double-Check the Code:

Ensure that the promotional code is entered correctly without any typos.
Verify that there are no extra spaces before or after the code.
Review the Terms and Conditions:

Check the terms and conditions of the promotional code to ensure your purchase qualifies for the discount.
Confirm that the code has not expired and that it is applicable to the items in your cart.
Check for Restrictions:

Some promotional codes may have restrictions, such as minimum purchase requirements or exclusions on certain products or categories.
Try Reapplying the Code:

Remove the promotional code and re-enter it to see if it applies correctly.
Clear Browser Cache and Cookies:

Sometimes browser issues can prevent the code from working properly. Try clearing your cache and cookies, or use a different browser or device.
Contact Customer Service:
Please contact as at sales@seekoptics.com

Yes! You can find them at this link:
https://seekoptics.com/products/seek-optics-replacement-lenses-for-oakley-vented-radarlock-path?keyword=radar%20lock%20vented

When choosing lenses for golf, it is crucial to select ones that enhance contrast. The best option for you would be premium polarized lenses with an anti-reflective coating and a brown tint. Recommended choices include Bronze Mirror, Arctic Blue Mirror, Fire Red Mirror, Pure Gold Mirror, or Dark Brown.

You can find detailed information about our lens colors at this link:
https://seekoptics.com/pages/lens-color-info

When choosing lenses for golf, it is crucial to select ones that enhance contrast. The best option for you would be premium polarized lenses with an anti-reflective coating and a brown tint. Recommended choices include Bronze Mirror, Arctic Blue Mirror, Fire Red Mirror, Pure Gold Mirror, or Dark Brown.

You can find detailed information about our lens colors at this link:
https://seekoptics.com/pages/lens-color-info

Ordering eyeglasses online typically involves a few simple steps:

Choose a Reputable Online Retailer: Find an online store that sells eyeglasses. Ensure they have good reviews and a wide selection of frames.

Browse Frames: Look through the available frames and choose the ones that fit your style and preferences. Many sites offer virtual try-on features to help you see how the frames will look on your face.

Enter Prescription Details: Provide your prescription information. This usually includes sphere (SPH), cylinder (CYL), axis, and pupillary distance (PD). Your eye doctor can provide these details if you don't have them.

Select Lenses: Choose the type of lenses you need, such as single vision, bifocal, or progressive. You can also select additional features like anti-reflective coating, blue light filtering, or photochromic lenses.

Review and Place Order: Double-check all the details, including the frame, prescription, and lens options. Once everything is correct, proceed to checkout and place your order.

However, please note that we do not sell eyeglasses. Our store specializes in replacement lenses and parts for eyeglasses and sunglasses. If you need replacement lenses or parts, you can browse our selection and order the necessary components directly from our website.

If you have any questions or need assistance with finding the right replacement lenses or parts, feel free to contact us at sales@seekoptics.com

Our store was launched in 2013. Since then, we have been dedicated to providing high-quality products and excellent customer service to meet all your needs.

If you have any more questions or need further assistance, please feel free to contact us.

If you need to restart or redo your order process, please follow these steps:

Cancel the Existing Order: If your current order is still in processing and has not yet shipped, you can contact our customer service team to cancel it. Please email us at sales@seekoptics.com.

Visit Our Website: Go to our website and browse for the products you wish to order.

Add Items to Cart: Select the items you want to purchase and add them to your cart.

Review Your Cart: Double-check your cart to ensure all items and quantities are correct.

Proceed to Checkout: Go to the checkout page and enter the required information, including your shipping address and payment details.

Confirm Order Details: Before finalizing your order, review all the information to make sure everything is correct.

Place Your Order: Submit your order to complete the process.

If you encounter any issues or need further assistance, please do not hesitate to reach out to our sales department at sales@seekoptics.com.

The cost of our replacement lenses starts at $19.99. Don’t forget to subscribe to our mailing list to receive our latest promotions and special offers.

Thank you for your inquiry. Unfortunately, we do not carry replacement weatherstrips for HD Tanks.

Not all models of a specific brand of glasses use the same size lenses. Eyewear brands typically offer a variety of models, each designed with unique dimensions, shapes, and styles to cater to different preferences and needs. As a result, the lens size and shape can vary significantly between models.

Key Points to Consider:
Model Variations: Different models often have distinct designs that include variations in frame size, lens shape, and overall dimensions. For example, one model might have larger, more rectangular lenses, while another might feature smaller, rounder lenses.

Frame Specifications: Each model usually has specific frame specifications that include measurements for the lens width, bridge width, and temple length. These measurements are crucial for determining the correct lens size.

Replacement Lenses: When seeking replacement lenses, it is essential to reference the exact model and size details. Many brands provide detailed information on their websites or in the product manual to ensure you select the correct lenses for your specific model.

Custom Fits: Some high-end brands or specialty glasses might offer custom-fit lenses, which require precise measurements of the frame and lenses to ensure a perfect fit.

Brand Consistency: While some brands may standardize lens sizes across certain product lines or series, this is not a universal practice. Always verify the specific model details.

Steps to Ensure Correct Lens Size:
Identify the Model: Check the inside of the frame for model numbers and size information. This is often printed on the inside of the temples.

Not all models of a specific brand of glasses use the same size lenses. Eyewear brands typically offer a variety of models, each designed with unique dimensions, shapes, and styles to cater to different preferences and needs. As a result, the lens size and shape can vary significantly between models.

Key Points to Consider:
Model Variations: Different models often have distinct designs that include variations in frame size, lens shape, and overall dimensions. For example, one model might have larger, more rectangular lenses, while another might feature smaller, rounder lenses.

Frame Specifications: Each model usually has specific frame specifications that include measurements for the lens width, bridge width, and temple length. These measurements are crucial for determining the correct lens size.

Replacement Lenses: When seeking replacement lenses, it is essential to reference the exact model and size details. Many brands provide detailed information on their websites or in the product manual to ensure you select the correct lenses for your specific model.

Custom Fits: Some high-end brands or specialty glasses might offer custom-fit lenses, which require precise measurements of the frame and lenses to ensure a perfect fit.

Brand Consistency: While some brands may standardize lens sizes across certain product lines or series, this is not a universal practice. Always verify the specific model details.

Steps to Ensure Correct Lens Size:
Identify the Model: Check the inside of the frame for model numbers and size information. This is often printed on the inside of the temples.

Thank you for reaching out with your question. There are a few reasons why our products might sometimes be cheaper on Amazon compared to buying directly from us.

Firstly, we regularly offer various discount codes and special promotions to our subscribers. By subscribing to our mailing list, you can take advantage of these exclusive deals and savings. It's a great way to ensure you're getting the best price on our products.

Additionally, while Amazon may offer competitive pricing on certain items, they carry only a fraction of all the models and variations we support. Shopping directly with us gives you access to our full range of products, ensuring you find exactly what you're looking for.

We appreciate your interest in our products and hope this answers your question. If you have any further inquiries, please don't hesitate to reach out.

Thank you for reaching out with your question. There are a few reasons why our products might sometimes be cheaper on Amazon compared to buying directly from us.

Firstly, we regularly offer various discount codes and special promotions to our subscribers. By subscribing to our mailing list, you can take advantage of these exclusive deals and savings. It's a great way to ensure you're getting the best price on our products.

Additionally, while Amazon may offer competitive pricing on certain items, they carry only a fraction of all the models and variations we support. Shopping directly with us gives you access to our full range of products, ensuring you find exactly what you're looking for.

We appreciate your interest in our products and hope this answers your question. If you have any further inquiries, please don't hesitate to reach out.

If you need to update the shipping address for your order, please contact our sales department at sales@seekoptics.com as soon as possible. They will be able to assist you in correcting the shipping details to ensure your order is delivered to the right address

Shipping costs to certain locations can be high compared to the order value due to several factors. Here are some common reasons why shipping costs may be disproportionately high:

Distance and Remote Locations: Shipping to remote or distant locations often incurs higher costs due to the extended distance from major distribution centers. Remote areas may require additional handling and transportation steps, increasing the overall cost.

Carrier and Service Availability: In some regions, there may be limited carrier options, leading to less competition and higher prices. Additionally, special services such as expedited shipping or handling hazardous materials can further increase costs.

Customs and Import Fees: International shipping can include customs duties, import taxes, and other fees imposed by the destination country. These additional costs can significantly increase the total shipping expense.

Fuel Surcharges: Carriers may apply fuel surcharges that fluctuate based on current fuel prices. For locations requiring long-distance travel or multiple transport modes (e.g., air, sea, and land), these surcharges can be quite high.

Package Size and Weight: The size and weight of the package can greatly influence shipping costs. Bulky, heavy, or oddly shaped packages often incur higher shipping fees due to the extra space they occupy and the handling required.

Special Handling Requirements: Certain items, such as fragile, perishable, or hazardous materials, require special packaging and handling, adding to the shipping cost.

Economies of Scale: Smaller orders often do not benefit from bulk shipping discounts. Shipping a single item or a small number of items can be more expensive per unit compared to larger orders.

Insurance and Tracking: Including insurance and detailed tracking for a shipment can increase the shipping cost. These services provide added security but come at a premium.

Regulations and Restrictions: Some locations have strict shipping regulations and restrictions, requiring additional paperwork, inspections, or compliance measures, which can add to the overall cost.

Seasonal Variations: During peak seasons (e.g., holidays), shipping costs may rise due to increased demand, limited capacity, and seasonal surcharges imposed by carriers.

Unfortunately, we do not offer a service for sourcing replacement lenses for welding goggles.

Thank you for your inquiry about the darkest polarized lens options available for Nike Tarj replacement glasses. You can find detailed information about all the lens colors, including the darkest polarized options, by visiting this link: https://seekoptics.com/pages/lens-color-info

To find replacement lenses for your specific eyeglass model, follow these steps:

Locate the model number or name of your eyeglasses. This information is usually printed on the inside of one of the temple arms (the part that goes over your ears) or on the bridge of the nose.

If you're having trouble finding the lenses, contact customer service for assistance. For Seek Optics, you can reach out to sales@seekoptics.com with your eyeglass model information, and they can help you find the correct replacement lenses.

If you were charged an incorrect amount after making a payment, please contact our customer service immediately at sales@seekoptics.com. Provide them with your order details and the discrepancy you noticed. Our team will promptly investigate the issue and resolve it for you.

Thank you for your message. All charges, including postage, are applied at checkout. You will not be asked to pay any additional fees after the checkout process is complete. If you have any doubts or concerns, please feel free to contact our customer service at sales@seekoptics.com.

To get a label for sending in your glasses for new lenses after payment, please contact our customer support team at sales@seekoptics.com. They will provide you with all the necessary information and the return shipping label. Thank you!

If you received a product in the wrong color, please contact our customer support team at sales@seekoptics.com to start the exchange process. Provide your order number and details about the issue so we can assist you promptly. Thank you!

The process for purchasing prescription lenses is very different from that for non-prescription lenses, and it seems there may have been an error. Please contact our customer service team at sales@seekoptics.com, and we will assist you in resolving this issue promptly. Thank you for your understanding and patience.

The expected delivery time for non-prescription lenses depends on the processing and shipping times. Typically, non-prescription lenses are processed within 72 hours, and often on the same day. Once processed, the shipping time depends on the service selected at checkout:

Standard Shipping: Usually takes 5 to 7 business days
Expedited Shipping: Usually takes 2 to 3 business days
Express Shipping: Usually takes 1 to 2 business days
Please note that these times are approximate and can vary based on your location and potential shipping delays. For the most accurate information, please refer to the delivery estimates provided during the checkout process. If you have any concerns or need further assistance, feel free to contact our customer service team.

To guarantee that the custom engraving on your product meets your expectations, please follow these steps carefully:

1. Double-Check Your Text
Spelling and Grammar: Ensure that all text is spelled correctly and free of grammatical errors. Once an order is placed, changes may not be possible.
Case Sensitivity: Check that the text is in the correct case (uppercase, lowercase, or a combination) as you want it to appear on the product.
2. Specify Font and Style
Font Choice: Select the desired font from our available options. If you have a specific font in mind that is not listed, please contact us to see if we can accommodate your request.
Style Preferences: Indicate any style preferences, such as bold, italic, or underlined text, if these options are available.
3. Provide Clear Instructions
Special Instructions: Use the special instructions field at checkout to provide any additional details about your engraving. This might include alignment (left, center, right), line breaks, or any other specific formatting requests.
4. Review Your Order
Preview: If a preview option is available, use it to see a visual representation of your engraving. This helps ensure that everything appears as expected.
Order Summary: Carefully review the order summary before completing your purchase to ensure all details are correct.
5. Contact Customer Support
Clarifications: If you have any doubts or special requests, don't hesitate to contact our customer support team at sales@seekoptics.com before placing your order. Our team is here to help you with any questions or concerns.
Order Confirmation: After placing your order, you can reach out to confirm that all details have been received correctly and to address any last-minute changes if necessary.
Additional Tips:
Engraving Size: Be mindful of the character limit and size constraints for the engraving area on your product. Ensure that your text fits within these limits to avoid any issues.
Consistency: For multiple products with the same engraving, ensure that the text and formatting are consistent across all items.
Following these steps will help ensure that your custom engraving is executed precisely as you envision it. If you need any assistance or have further questions, please contact us at sales@seekoptics.com.

Thank you for choosing Seek Optics for your custom engraving needs!

To keep your lenses in top condition, clean them regularly with a microfiber cloth and lens cleaner. Avoid using abrasive materials or household cleaners, as they can damage the coatings on the lenses.

We offer custom prescription lenses to meet your specific vision needs. Please go to https://seekoptics.com/collections/prescription-lenses or contact our opticians at sales@seekoptics.com for more information on how to order prescription lenses.

Our lenses are crafted with precision and care in the USA, ensuring the highest quality standards. We source our materials from trusted suppliers and manufacture our lenses to deliver exceptional performance and durability.

You can reach our customer service team by emailing sales@seekoptics.com. We are here to assist you with any questions or concerns you may have.

Our lenses are made from high-quality materials, offering superior optical performance and durability. They come with advanced coatings such as anti-reflective (AR), scratch-resistant, and 100% UV protection, ensuring clarity and protection for your eyes.

We offer replacement lenses for a wide range of popular sunglass brands including Ray-Ban, Oakley, Maui Jim, and Costa Del Mar. Browse our website to find lenses for your specific model.

If you’re experiencing issues adding your card for payment, ensure all card details are entered correctly. Try refreshing the page, using a different browser, or clearing your cache and cookies. If problems persist, contact us at sales@seekoptics.com for further assistance.

Yes, we offer exchanges for our lenses. Please visit this link https://seekoptics.com/apps/exchanges-returns to initiate an exchange or contact our team at sales@seekoptics.com for assistance.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the courier's website to monitor the status of your shipment.

Yes, we offer international shipping to many countries, including Dubai. Shipping costs and delivery times will be calculated at checkout based on your location.

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

To place an order, simply browse our selection of lenses and eyewear on our website, select the items you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout and follow the instructions to complete your order.

You can initiate your return by visiting the following link: https://seekoptics.com/apps/exchanges-returns. Simply follow the instructions on the page to begin the proces.
If you prefer, you can also get in touch with one of our opticians directly by emailing us at sales@seekoptics.com. Please include your order number and the reason for the return in your email to help us process your request more efficiently.

We appreciate the opportunity to highlight what sets us apart from our competitors, such as Revant.

Quality and Selection
High-Quality Materials: At Seek Optics, we pride ourselves on using premium materials to ensure durability and superior optical performance.
Wide Range of Options: We offer an extensive selection of replacement lenses for various popular brands and models, ensuring that you can find the perfect match for your eyewear needs.
Customization and Fit
Tailored Solutions: We provide custom lenses that are specifically designed to fit your unique requirements, whether you need prescription lenses, polarized options, or specific tints.
Precision Fit: Our lenses are engineered to offer a precise fit, ensuring comfort and optimal vision.
Innovation and Technology
Advanced Coatings: Our lenses come with advanced coatings such as anti-reflective (AR) and scratch-resistant coatings, enhancing clarity and longevity.
UV Protection: We prioritize eye health by offering lenses with 100% UV protection, shielding your eyes from harmful rays.
Customer Service
Personalized Support: Our dedicated customer service team is always ready to assist you with any questions or concerns. You can contact our opticians directly at sales@seekoptics.com for personalized advice.
Satisfaction Guarantee: We stand by the quality of our products with a satisfaction guarantee, ensuring that you are completely happy with your purchase.
Competitive Pricing
Affordable Options: While maintaining high standards of quality, we strive to offer competitive pricing to provide excellent value for our customers.
Sustainability
Eco-Friendly Practices: We are committed to sustainable practices and aim to reduce our environmental footprint through responsible sourcing and manufacturing processes.
We believe that these factors make Seek Optics a compelling choice for high-quality, customizable, and competitively priced replacement lenses. Should you have any further questions or need assistance, please don’t hesitate to reach out.

Thank you for considering Seek Optics. We look forward to serving you!

You can initiate your return by visiting the following link: https://seekoptics.com/apps/exchanges-returns. Simply follow the instructions on the page to begin the proces.
If you prefer, you can also get in touch with one of our opticians directly by emailing us at sales@seekoptics.com. Please include your order number and the reason for the return in your email to help us process your request more efficiently.

Yes, we do offer international shipping, including to Dubai. We are delighted to serve customers around the world and ensure that you can receive our products wherever you are.

When placing your order, simply select Dubai as your shipping destination during the checkout process. Shipping costs and delivery times will be calculated based on your location.

If you have any specific questions about international shipping or need further assistance, please feel free to contact us at sales@seekoptics.com.

Thank you for reaching out with your inquiry about Oakley nose pieces. We understand the importance of having a perfect fit for your eyewear.

To ensure you receive the correct nose piece for your specific Oakley model, we recommend contacting one of our expert opticians. They will be able to assist you in finding the right replacement part tailored to your needs.

Please reach out to us at sales@seekoptics.com, and one of our opticians will be happy to help you.

Thank you for choosing Seek Optics. We look forward to assisting you!

You have the option to reach out to our sales department at sales@seekoptics.com.

To find replacement parts for your specific model of sunglasses, please use the search bar on our website to look up your model. This can help you locate available parts that match your sunglasses.

However, there may be times when the replacement part you're seeking is not listed online, even though we can still provide it. If you are unable to find the part or if you have any questions, please don't hesitate to contact us directly at sales@seekoptics.com. We will be happy to assist you in finding the right replacement part for your sunglasses.