Frequently Asked Questions

When searching for your sunglass model on our site, providing fewer details often works better. Start with the four to eight characters of the model number or the frame name. We simplify the process by excluding the additional numbers that manufacturers sometimes include.

For instance, if you have a Ray-Ban frame, check the inside of the arm for an RB#### code. Enter those numbers into our lens search tool, and you'll see relevant models and photos to help you identify your frame.

It’s crucial to double-check the lens width to ensure a perfect fit. Look for the two numbers before the small square on your sunglass arm or measure your lenses following our guide to confirm the size.

Keep in mind that some brands, like Persol, Prada, and Ray-Ban, may use the same model number for different frame sizes. For example, Ray-Ban Aviator Large Metal frames (model RB3025LM) are available in three sizes: 55mm, 58mm, and 62mm. Verifying your lens width ensures you get the perfect replacement lenses for your frames.

Full Frame Lenses
To remove the original lenses from a full-frame design, identify the thinnest or straightest part of the frame as your starting point. Push the lens from the concave side while gently pulling the frame away to release the lens. Warming the frame slightly can make the plastic more pliable and easier to work with. For installation, start by aligning the most curved section of the lens (typically near the arm) into the frame. Work around the frame by securing the arm side first, followed by the top and then the nose side. The lens should snap into place with a gentle click.

Metal Full Frame Lenses
For metal frames, locate the small screw, usually hidden near the arm hinge. Loosen this screw slightly to create space for the lens but avoid removing it completely. Insert the replacement lens into the frame, ensuring proper alignment, and then retighten the screw to secure it in place.

Half-Rim Lenses
To remove lenses from half-rim frames, hold the lens firmly and push it toward the arm. Simultaneously lift the nose bridge area, and the lens will unclip easily. For installation, align the thin edge of the lens into the arm-side groove. Then, press the lens upward into the frame until it clicks securely into position.

For additional tips and detailed installation guides, click here.

Proper care ensures your Seek Optics lenses maintain their clarity and durability. Follow these simple steps to keep them looking and performing their best.

Cleaning

• Daily Wipe-Down: Clean your lenses every time you wear them. Start by gently blowing off any dust or dirt to prevent scratches.
• Use Microfiber Cloth: Always use the microfiber cloth or pouch provided with your lenses, or a soft, clean cloth. Avoid paper towels or tissues, which can act like sandpaper and damage the lens surface.
• Warm Soapy Water: For tough smudges, wash your lenses with warm, soapy water. A mild dish soap (without added moisturizers) works perfectly. Specialist lens sprays are also effective but not necessary.

Storage

• Store Safely: Keep your sunglasses in their protective case or pouch when not in use. While lenses are scratch-resistant, they’re not scratch-proof. Proper storage minimizes the risk of damage.
• Face-Up Placement: When putting your sunglasses down, always place them upside down with the arms open to avoid scratches on the lenses.
• Clean Before Storing: Before storing your sunglasses for extended periods, such as during the winter, clean both the lenses and frames to prevent any buildup or degradation.

Additional Tips

• Check Screws: Use an optical screwdriver to ensure that screws are tight but not over-tightened. The arms should open smoothly without unfolding on their own.
• Protect from Heat and Sunlight: Although designed for outdoor use, prolonged exposure to direct sunlight or high heat can damage both the lenses and frames. This is especially true if they’re dirty or wet, so clean them regularly.
• Replace Lenses: If your lenses become scratched or worn, Seek Optics offers high-quality replacement lenses to give your sunglasses a fresh, new look without needing to replace the frames.

By following these tips, you’ll enjoy long-lasting performance and crystal-clear vision with your Seek Optics lenses.

Polarized lenses are among the highest quality options in eyewear, offering a thin, specialized layer that eliminates glare by blocking reflected light. This makes everyday activities clearer and more comfortable. Seek Optics’ polarized lenses are designed to reduce eyestrain, irritation, fatigue, redness, and even headaches caused by harsh lighting conditions.

Key Benefits of Seek Optics Polarized Lenses

• Enhanced Safety: Polarized lenses reduce glare from reflective surfaces like car hoods and wet roads, making driving on sunny days safer. By improving visual clarity, they help you focus and react faster, ensuring a safer experience.
• Reduced Eyestrain: Glare causes squinting, which can lead to tired, red, or irritated eyes, as well as headaches. Seek Optics polarized lenses minimize glare, helping your eyes stay relaxed and comfortable throughout the day.
• Perfect for Water Activities: Polarized lenses are ideal for water sports and activities. They cut through surface reflections, allowing you to see beneath the water more clearly, whether you're fishing, kayaking, or simply enjoying the view.
• Sharper Vision: Users of Seek Optics polarized replacement lenses often report enhanced color perception and crisper image quality. These lenses help you see with clarity in a variety of environments, making them perfect for both outdoor adventures and everyday wear.

How to Test Polarized Lenses

Testing for polarization is simple. Hold the lenses in front of a reflective surface, such as water or a car windshield. Rotate them slightly—polarized lenses will reduce the reflection or glare significantly, showing their effectiveness in action.

Invest in Seek Optics polarized lenses to experience unmatched comfort, clarity, and protection for your eyes in any environment.

Seek Optics lenses are crafted from premium materials designed for durability, clarity, and performance. We use high-quality polycarbonate, known for its lightweight and impact-resistant properties, ensuring your lenses can withstand daily wear and tear. Additionally, our lenses feature advanced coatings, such as anti-scratch and UV protection layers, to enhance longevity and safeguard your eyes from harmful sun exposure. Every lens is engineered to deliver exceptional optical clarity and comfort, meeting the demands of both active lifestyles and everyday use.

At Seek Optics, we currently specialize in lenses designed for frames that support two separate lenses. Unfortunately, we’re unable to produce single mask lenses that cover both eyes. While we’re continually exploring advancements in lens technology, for now, we recommend contacting the original manufacturer for assistance with single shield-style lenses. If they’re unable to provide a solution, consider choosing sunglasses with two individual lenses for your next pair. Seek Optics will ensure they remain clear and scratch-free for years to come!

No, Seek Optics lenses do not include any branding or logos.

Like an optometrist, we specialize in manufacturing and sourcing high-quality sunglass lenses, precisely shaped to fit a wide range of sunglass makes and models. We are not affiliated with any sunglass manufacturers or brands—we simply provide exceptional lenses that fit your frames perfectly, all at a fraction of the cost.

Additionally, we offer an engraving service for those who want to personalize their lenses with a unique touch. However, please note that we cannot reproduce or copy trademarked brand names or logos. At Seek Optics, our focus is on delivering premium lenses designed to elevate your sunglasses with style and clarity.

Yes, you can track your Seek Optics lenses! Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your delivery in real time. Whether you're eagerly awaiting your replacement lenses or checking the status of a repair service, our tracking system ensures you stay informed every step of the way. At Seek Optics, we’re committed to providing a seamless and transparent experience for all our customers.

At Seek Optics, we partner with trusted shipping carriers to ensure your lenses arrive safely and on time. We utilize USPS, UPS, and FedEx for domestic and international deliveries, giving you reliable options tailored to your needs. Once your order ships, you’ll receive a tracking number so you can monitor its journey with your preferred shipping provider. Our goal is to deliver your lenses quickly and securely, no matter where you are.

At Seek Optics, we strive to deliver your lenses promptly and affordably. Shipping times and rates vary depending on your location and selected shipping method. For detailed information about domestic shipping rates and times, click here. If you're located outside the United States, please refer to our international shipping rates and policies by clicking here. With multiple shipping options available, you can choose the one that best fits your needs and timeline.

At Seek Optics, we proudly stand behind the quality of our lenses with an industry-leading warranty and return policy. We offer a 1-year warranty against manufacturer defects and a 60-day hassle-free return policy. These policies cover everything from damage during transit to issues caused during installation. We also guarantee a perfect fit—if you experience any problems with installation or compatibility, our team is here to help.

Customer Ordering Mistakes

If an error occurs during the ordering process, such as selecting the wrong frame model, we’re happy to assist. In many cases, a simple exchange will resolve the issue once we identify your frames. For unique models, we also offer a custom cut and installation service to ensure you get the perfect fit for your sunglasses.

Seek Optics Mistakes

If we make a mistake, we take full responsibility. Whether it’s issuing a refund, reprocessing your order, or providing custom lenses, we’ll work quickly to resolve the issue and ensure your satisfaction.

How to Return Your Lenses

If you need to return your replacement lenses, please contact us before shipping them back. Be sure to include your Order ID inside the package for faster processing. At Seek Optics, our priority is delivering the highest quality lenses and exceptional customer service to meet your needs.

You can return your Seek Optics lenses within 60 days of purchase under our hassle-free return policy. Whether you’ve ordered the wrong lenses, experienced an issue during installation, or simply changed your mind, we’re here to help. Before returning your lenses, please contact our customer service team to initiate the process and include your Order ID in the return shipment for quick and accurate processing. Your satisfaction is our priority, and we’re committed to making the return process as smooth as possible.

If your replacement lenses were damaged during transit, installation, or for any other reason, please don’t hesitate to contact us. At Seek Optics, we stand by our products and offer exchanges, refunds, returns, and warranty replacements to ensure your complete satisfaction.

We pride ourselves on delivering exceptional customer service and will always work with you to find the best solution for your situation. Since 2013, we’ve been shipping lenses worldwide, and our packaging is specifically designed to provide maximum protection during delivery. In the rare event of damage, our team is ready to assist and make things right for you.

Once you’ve placed and paid for your order, it will appear in our system as a pending order. Shortly after, you’ll receive a confirmation email for your records, detailing your shipping address and the sunglass lens model you purchased. This ensures you have a clear record of your transaction.

We process orders five days a week and strive to handle all orders within the same day or the next business day. For live updates on your order, simply log in to your account, navigate to the "My Account" page, and select "View Your Order History."

If you can’t find your confirmation email or have questions about your order, don’t hesitate to contact us here. Our team is always ready to assist you!

At Seek Optics, we aim to deliver custom-made lenses as quickly as possible. Most orders are completed within 10 days, though the total time may vary depending on postal transit times for sending and returning your frames to our lab.

To get started, place an order for Custom-Made Lenses here. During the process, you can select from our wide range of lens options and colors to perfectly match your preferences.

Once your sunglass frames arrive at our lab, we strive to complete the custom lens installation within 3–5 business days. For more complex jobs, additional time may be required. If your order takes longer than expected, we will contact you after the 5th business day to provide updates and discuss the next steps.

For more details about our Custom-Made Lenses service, click here.

Make your sunglasses truly one-of-a-kind with Seek Optics' Custom Engraving Service. Whether it’s adding your initials, a meaningful symbol, or a unique design, our engraving options let you personalize your lenses for a distinctive touch. Please note that we cannot replicate trademarked logos or brand names. For more details and to explore this personalized service, visit this page. Transform your eyewear into a statement piece today!

Let our experts handle it for you! Send your sunglasses to our Pennsylvania lab, where we’ll expertly cut and install your selected lenses. With roundtrip shipping included, you can have your upgraded eyewear back in just a few days—all for an additional $30

Pair this with our Expert Install service! We provide ultrasonic cleaning and tighten or replace standard-size screws to keep your sunglasses in perfect condition. This additional service is just $5, but it does require sending your frames to our lab.

Seek Optics accepts a variety of payment methods for your convenience, including Visa, Mastercard, and PayPal. If you'd like to use other cards like American Express or Discover, you can link them to your PayPal account and select PayPal as your payment method during checkout.

We prioritize the security of your transactions. Our website is regularly audited for PCI compliance to ensure that your payment information remains safe and secure. Shop with confidence at Seek Optics!

If you encounter a fit issue with your Seek Optics lenses, don’t worry—we’re here to help. Follow these steps to resolve the problem:

1. Watch Installation Videos: Ensure you’ve reviewed our installation tutorials here.
2. Contact Us:

Fill out our Return or Fit Issue Form here.

Or email us at info@seekoptics.com for personalized support.

Information to Provide

• Sunglass Model Number: Found on the inside of the left temple arm of your sunglasses. If you’ve accidentally ordered the wrong lenses, let us know—we’re happy to exchange them for you.
• Description of the Issue: Include details such as:

Our priority is ensuring your sunglasses are fitted with the perfect lenses. Whether it’s a wrong order, installation trouble, or another issue, Seek Optics is committed to helping you find the ideal solution.

Thank you for your inquiry! Unfortunately, we do not currently offer lenses specifically designed for colorblind individuals.

However, there are specialized companies that produce lenses tailored to enhance color perception for colorblind individuals. We recommend researching brands like EnChroma or other similar providers, as they specialize in this type of product.

Thank you for your question! Unfortunately, we do not currently offer magnets for interchangeable lenses. However, to find magnets that fit a specific frame, we recommend the following steps:

Contact the Frame Manufacturer: Reach out to the frame's manufacturer or check their website. They often have replacement parts or can recommend compatible magnets.

Visit Local Optical Shops: Many optical shops carry a range of spare parts and may have magnets that are compatible with your frame or can guide you to a supplier.

Search Specialty Suppliers: Online platforms like Amazon, eBay, or specialty optical part suppliers might carry magnets for interchangeable lenses. Be sure to check the dimensions and specifications to ensure compatibility.

Consider a Custom Solution: If the magnets are unavailable for your specific frame, you might consult a professional optician or jeweler to create a custom solution.

Yes, the lenses come ready to be installed. They are designed with pre-drilled holes and slots (if required) to fit perfectly into your frame, ensuring a hassle-free installation process.

The delivery time for a packaging bundle depends on the shipping method selected at checkout and your location. Typically, standard shipping within the U.S. takes 3-7 business days, while expedited shipping options are faster.

If you're ordering internationally, delivery times may vary, usually taking 7-21 business days depending on customs and shipping services.

Yes, you can remove the shipping insurance from your order. During the checkout process, you will have the option to deselect or remove the shipping insurance before completing your purchase.

Yes, we offer replacement lenses for various specific models. You can use the search bar located at the top of every page on our website to quickly find lenses for your particular sunglasses model.

Additionally, we can create custom lenses to suit your needs. If you have any specific questions or need further assistance, please feel free to reach out to us at sales@seekoptics.com.

While our primary focus is on lens replacements and related services, we’d love to assist you with any specific graphic design needs you may have.

Please feel free to contact our sales team at sales@seekoptics.com, and they will be happy to discuss how we can help you further.

EXTENDED LENS PROTECTION WARRANTY
If you purchased the Extended Lens Protection Warranty, you're entitled to a one-time replacement for scratches, loss, or accidental damage over the lifetime of your lenses. Each plan covers one set of lenses and must be added at the time of purchase. You can add one Extended Lens Protection plan per set of lenses, and we will replace damaged lenses with an equivalent item at no additional cost.

Thank you for reaching out! To confirm if your returned item has been received, we recommend first checking the tracking number from your return shipment. Once we receive your return, we usually process it within a week if everything is in order. If you need any additional information or updates regarding your return, feel free to contact us at sales@seekoptics.com. We're happy to assist!

Thank you for your inquiry! We do not have a minimum quantity requirement, so you're welcome to place an order of any size. However, we do not offer samples at this time. That said, we have a very generous 60-day return policy, allowing you ample time to evaluate your purchase and return it if it doesn't meet your expectations. Let us know if you have any other questions!

Trek or Rutgers pads are not specifically designed to be compatible with Serengeti Drivers. Each brand and model may have unique sizing and fit requirements, so it's important to use pads that are tailored for your specific model of sunglasses. For accurate compatibility, we recommend contacting our sales department at sales@seekoptics.com for assistance in finding the right pads for your Serengeti Drivers.

You can contact our sales department by emailing us at sales@seekoptics.com. We're here to assist you with any questions or concerns regarding lens sizes, compatibility, or any other product inquiries!

To find a specific lens size, try using the search bar on our website by entering your sunglass model or lens details. If you're still unsure or need assistance, feel free to reach out to our sales department at sales@seekoptics.com, and we'll be happy to help!

You can often find the original lens color for your specific model of sunglasses by checking the inside of the temples. Look for a color code or description printed there. If you're still unsure or can't find the code, feel free to reach out to us at sales@seekoptics.com, and we'll be happy to assist you!

To find specific models of sunglasses, like the Tortoise Frame Revolution Converge RE4064, you can use the search bar on our website. Simply type the model name or number into the search bar, and it should bring up the product you're looking for. If the model does not appear in the search results, please feel free to contact us at sales@seekoptics.com. Our team will be happy to assist you in finding the exact product you need

You can contact us at sales@seekoptics.com

If you're unsure about the size of the product you ordered, here are a few steps you can take:

Review the Product Details: Go back to the product page on the website where you made the purchase. Check the product description, sizing guide, and any available measurements or dimensions. These details can help you determine if the size you selected is correct.

Compare with Similar Items: If you own a similar product, compare its size with the measurements provided on the product page. This can give you a better idea of whether the size will be a good fit.

Contact Customer Support: If you're still unsure, reach out to the customer support team at sales@seekoptics.com. They can provide additional guidance or clarify any sizing questions you may have.

Check the Return/Exchange Policy: Familiarize yourself with the store's return and exchange policy. This way, if the product arrives and the size isn't right, you'll know the steps to take for a return or exchange.

Look for Customer Reviews: Sometimes, customer reviews can offer insights into how the product fits. Other buyers might mention if the product runs large, small, or true to size.

Wait for Delivery: If the product has already been shipped and you're unsure about the size, you can wait until it arrives. Once you try it on or compare it with your needs, you'll be in a better position to decide if it's the right size.

Taking these steps can help you feel more confident about your purchase and address any concerns about sizing.

If the text or content on your screen doesn't fit and is not visible, you can try the following solutions:

Zoom Out: Use the zoom-out feature in your browser or application. On most browsers, you can press Ctrl + - (Windows) or Command + - (Mac) to reduce the zoom level.

Adjust Window Size: Resize the window by dragging the edges or corners to make it larger, which may help display more content.

Scroll: Use the scroll bars on the side or bottom of the screen to view the hidden content.

Full-Screen Mode: Press F11 (Windows) or Control + Command + F (Mac) to enter full-screen mode, which can help maximize the visible content area.

Change Display Settings: Adjust the display settings on your device. For example, you can change the screen resolution to a higher setting, allowing more content to fit on the screen.

Responsive Design: If you're using a website or app, check if it's responsive. Try switching to a different device (like a tablet or phone) or rotating your device if you're on a mobile device.

Check for Overlays: Ensure there are no pop-ups or overlays that might be covering part of the content. Close any unnecessary tabs or windows that could be interfering.

Refresh the Page: Sometimes, simply refreshing the page (F5 on Windows or Command + R on Mac) can resolve display issues.

Contact Support: If the problem persists and you believe it's a technical issue with the website or app, consider contacting Seek Optics support team at sales@seekoptics.com for assistance.

These steps should help you view the full content on your screen.

To find out if a specific lens is available for your sunglasses model, please use the search bar on our website. Simply enter the model of your sunglasses to see the available options. If you are unable to find the lens you need or have any doubts, feel free to contact us at sales@seekoptics.com. Our team will be happy to assist you.

The company has a process in place to handle order changes and delays, and is willing to upgrade the shipping method to compensate for unexpected delays.

To request a replacement for a specific product, you can use the search bar on our website to locate the product you need. If you are unable to find the replacement or if you have any questions, please feel free to contact us at sales@seekoptics.com. Our team will be happy to assist you in finding the right replacement.

Thank you for your question.

At checkout, we charge state taxes based on the location of the purchase, which is applied according to your state’s tax regulations. However, please note that any additional charges such as customs duties or import taxes are determined by your country's customs authorities. These charges vary from country to country and are the responsibility of the buyer.

We recommend checking with your local customs office for more details on potential additional charges that may apply to your order. If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for your understanding.

No, our product is not a stick-on film. We do not sell stick-on films. Instead, our lenses are custom-made from high-quality polycarbonate material to ensure durability and excellent optical performance.

Prism lenses are a trademark of Oakley and are specific to their brand. While we do not sell Oakley Prism lenses, we offer a comparable replacement option through our Premium line of lenses. These lenses are designed to provide high-quality visual performance and may meet your needs depending on your requirements.

If you have any specific questions or need assistance in selecting the right lenses, please feel free to contact us at sales@seekoptics.com. We’re here to help you find the best solution for your needs.

Thank you for considering our products.